Know someone who’s worrying, anxious, low?
We have created a guide to show what support is on offer in Hartlepool - in collaboration with mental health service providers.
Support in your GP Surgeries
Primary Care Mental Health Practitoners
Primary Care Mental Health Practitioners are trained mental health doctors, nurses and wellbeing coaches which sit down with people who may be struggling and help to find a solution to their issues through signposting to a local service.
Appointments with a Mental Health Practitioner will usually take 20 minutes where the Practitioner will be able to guide you to useful resources for your situation, teach certain techniques to better mental health or signpost to a dedicated local service that’s right for the issue.
Social Prescribers
By understanding your needs, interests and what’s important to you, social prescribers connect you with activities, groups and services in your community - so you can become more in control of your physical and emotional health. Ask your surgery if Social Prescribing is available to you.
Crisis Support
What's a mental health crisis?
A mental health crisis is when you feel at breaking point, and you need urgent help. You might be:
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feeling extremely anxious and having panic attacks or flashbacks
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feeling suicidal, or self-harming
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having an episode of hypomania or mania, (feeling very high) or psychosis (maybe hearing voices, or feeling very paranoid).
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You might be dealing with bereavement, addiction, abuse, money problems, relationship breakdown, workplace stress, exam stress, or housing problems. You might be managing a mental health diagnosis. Or you might not know why you're feeling this way now.
If you are in crisis:
phone 111 and option 2.
Crisis Support Listening Service
This helpline has specially trained staff who’ll listen to you, understand what you’re going through and help you through the immediate crisis.
Get in touch:
​08000 46 13 13
Different Types of Support
Use the following guide to find the right support service for you! The images to the side of the description are used for the list of support services further down the page.
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1. Social Opportunities
Meeting new people with similar interests, can really help with mental health.
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2. Counselling
Trained therapists listening to you and helping you find ways to deal with emotional issues.
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3. Practical Support
Link WAM leaflet + Food Leaflet
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4. Peer Support
People pass on their knowledge to help others going through similar things.
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5. Physical Activity
Physical activities can be a great way to boost your physical and emotional wellbeing.
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6. Holistic Therapies
Treatment for the body, mind, spirit and emotions, holistic therapy simply refers to treating the whole person.
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7. Advocacy
Get support from another person to help you express your views and help you stand up for your rights.
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8. Signposting
Signposting aims to ensure that you get the right care in the right place at the right time and avoid unnecessary delays.
Different Types of Support
Together All
Safe, anonymous 24/7 online community where people support each other to improve their mental health and wellbeing.
Get in touch:
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Starfish Health & Wellbeing
Free one to one coaching for adults up to 29 years with a personal adviser, helping you to plan your future and reach your potential.
Get in touch:
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The Bridge
Information and support to enable people to live well with dementia, as well as support to carers, families and friends.through practical and emotional support.
Get in touch:
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Cruse Bereavement Support
Bereavement support to Hartlepool residents who have been bereaved due to a death relating to suicide and/or drugs or alcohol.
Get in touch:
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Hartlepool Befriending Service
Supporting through friendship, people who have become isolated or don’t have regular contact from family and friends.
Get in touch:
IMPACT on Teesside
NHS Talking Therapies and person-centred support, to help people struggling with depression, stress, anxiety and other emotional issues linked to distress.
Get in touch:
LET's Connect
Support for people experiencing emotional distress and mental health difficulties – through 1:1 support and mutual support & activity group. Also offers training in peer support and for organisations in dealing with distress, safety planning and building resilience.
Get in touch:
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Something Positive CIC
For individuals and their families facing challenging life events affecting their mental health and overall wellbeing. We offer
1-1 talking therapies, focused group sessions, peer support & relaxation therapies, including arts/crafts.
Get in touch:
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New Perspectives North East
Wellness Walking Group
Organises inclusive wellness walks led by trained walk leaders every day of the week – for which any level of fitness is welcome.
Get in touch:
Eating Distress North East
Counselling and awareness training for people affected by eating disorders, including carers.
Get in touch:
0191 221 0233
Hartlepool Carers
Support of many varieties provided to carers and their families – including help with emotional & practical challenges, respite care, advocacy and social opportunities.
Get in touch:
LilyAnne's Wellbeing Cafe
Local coffee shop offering confidential support to people experiencing loneliness, homelessness and emotional distress. Also provides walks, help accessing essential support from other organisations and crisis support.
Get in touch:
Community Hub Central & South
A safe, welcoming place where everyone is able to come in for a chat, a cuppa, join a group activity, use the library, access the internet and computers, get support for skills, employment and volunteering.
Get in touch:
Women's Health Hub
Town centre location for any emotional & practical support needed by women+ – from pregnancy & postpartum to menarche & menopause.
Get in touch:
HALO Project
Support for black & minoritised women and girls experiencing or at risk of domestic and sexual abuse and violence.
Get in touch:
Community Links
Support in the community for people struggling with addiction, substance misuse and alcohol dependence.
Get in touch:
Hartlepool Holistic Wellbeing Centre
(Provided by Alice House Hospice)
Provide a wide range of holistic therapeutic treatments, therapies and services including reiki, acupuncture, aromatherapy massages, individual & group mindfulness-based guided meditations and guided meditation with reiki.
Get in touch:
HealthWatch Hartlepool
A health-related, independent body with statutory functions dedicated to improving standards of health & care. Ensures your views and opinions are clearly heard by decision makers in health and care service.
Get in touch:
Signhealth
Sign Language anxiety and depression therapies for deaf/hard of hearing people.
Get in touch:
Hartlepool Baby Bank
Support for women from 28 weeks pregnant to children
up to 5 years – including baby supplies, clothes & toys,
alongside parenting and breastfeeding support. Mondays, Tuesdays and Thursdays 12-2.
Get in touch:
www.hartlepoolbabybank.co.uk
babybankhartlepool@gmail.com
Changing Futures North East
Support for families to improve the quality of family relationships; help for children and young people to make new, healthy relationships with adults and other people of similar age.
Get in touch:
START
Substance use treatment services for children and adults offering a range of support including clinical and therapeutic support.
Get in touch:
Fibro-Connect TS
Peer support group run for and by people with fibromyalgia.
Get in touch:
Hartlepool Support Hub
We signpost you to Hartlepool services & resources for independent living. The Hub is also the first point of contact for Adult Social Care. Team members will talk to you about what’s important for you - to be in control of your own life.
Get in touch:
Email: helping@hartlepool.gov.uk
The Artrium
An arts-based support organisation that helps people in many different ways, practically & emotionally, centred around arts, crafts and the spirit of community.
Get in touch:
Email: info@theartrium.org.uk
Daisy Chain
Supporting and empowering autistic and neurodivergent people through holistic person-centered services.
Get in touch:
NHS Northern Gambling Clinic
Gambling information, advice and support. If you’re worried about your own gambling, or if someone else’s gambling is negatively affecting you we can help;
Get in touch:
ManHealth
ManHealth offers free male peer support groups. No appointment is needed, just turn up on Thursdays at the Suit Direct Stadium (6.30pm-8.30pm) to find friendship and support for coping with any aspect of your physical or mental health.
Get in touch:
Hartlepool Vision Support
Support services for sight loss and vision impairment such as rehabilitation, counselling, mobility training, sensory needs assessment, home visiting, and advice on IT & assistive technology and social groups.
Get in touch:
Community Bereavement Service
(provided by Alice House Hospice)
One to one, face to face, bereavement counselling for adults and children & young people who are struggling with losing a loved one (regardless of whether they were cared for by the Hospice). Group programmes for bereaved children or for bereaved adults.
Get in touch:
Men's/Women's Shed
Enabling men and women with a safe place to meet others for social contact and to learn new or develop existing skills. Such skills are particularly around woodworking and gardening.
Get in touch:
North Regional Association for Sensory Support
Free Advocacy advice and information service for deaf, hard of hearing and deafblind individuals.
Get in touch:
SHOUT
Free, 24/7 text messaging mental health support service for anyone who is struggling to cope.
Get in touch:
Financial Support
Citizens Advice Hartlepool
West View Advice & Resource Centre
Age UK Teesside
Information, advice and helpline services for older people, their families and carers.
Get in touch:
01642 805 500